Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Indianapolis, IN

Full-time - Senior

Hybrid - Indianapolis, IN

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period. This position focuses on modernizing IT Service Management (ITSM) practices to align with a DevOps-driven philosophy, ensuring efficient software and infrastructure changes. The role emphasizes fostering innovation, implementing best practices, and maintaining stringent governance around change and release standards to support the organization's growth and agility.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards for change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective process vision and strategy to stakeholders.
• Drive continuous improvement initiatives across the organization.
• Collaborate with various teams to optimize service quality and communication of change management value.
• Manage project priorities and resources to ensure timely completion of initiatives.

Requirements

• 10+ years of experience in Information Technology or related fields.
• 7+ years supporting cross-functional application and infrastructure teams.
• 5+ years in a technical discipline role focused on change and release processes.
• 4+ years of applications support in a cloud environment.
• Extensive experience with ServiceNow ITSM, ITOM, and Asset Management.
• Strong knowledge of ITSM processes and infrastructure change management.

Nice-to-haves

• Experience with IT outsourcing in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Ability to work with global teams across different time zones.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Stock purchase plan.
• Paid parental leave and adoption assistance.
• Educational assistance and professional development opportunities.
• Employee discounts at Marriott properties.
• Commuter benefits and childcare discounts.