Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Concord, NH

Full-time - Senior

Hybrid - Concord, NH

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period. This position focuses on modernizing IT Service Management (ITSM) practices by integrating DevOps methodologies, ensuring efficient software and infrastructure changes. The role emphasizes fostering innovation, implementing best practices, and maintaining compliance in a complex IT environment, ultimately aligning change and release management strategies with organizational goals.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards in change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective process vision and strategy to stakeholders.
• Drive continuous improvement in change and release management practices across the organization.
• Collaborate with cross-functional teams to enhance processes and procedures.
• Manage project priorities and resources to ensure timely completion of initiatives.
• Conduct audits of change and release processes and implement improvements as needed.
• Foster employee commitment to service excellence and facilitate regular communication within the team.

Requirements

• 10+ years of experience in Information Technology or related fields.
• 7+ years supporting cross-functional application and infrastructure teams.
• 5+ years in a technical discipline role focused on change and release processes.
• 4+ years of applications support in a cloud environment.
• Extensive experience with ServiceNow ITSM, ITOM, and Asset Management.
• Strong knowledge of ITSM processes and change management best practices.
• Ability to lead and influence continuous improvement initiatives across organizational boundaries.

Nice-to-haves

• Experience with IT outsourcing in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Knowledge of measurement processes for assessing program outcomes.
• Experience working with global teams across different time zones.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Stock purchase plan.
• Paid parental leave.
• Educational assistance.
• Childcare discounts.
• Commuter benefits.
• Employee assistance program.
• Discounts at Marriott properties.