Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Raleigh, NC

Full-time - Senior

Hybrid - Raleigh, NC

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period. This position focuses on modernizing IT Service Management (ITSM) practices to align with a DevOps-driven philosophy, ensuring efficient software and infrastructure changes. The role emphasizes fostering innovation, implementing best practices, and maintaining stringent governance around change and release standards to support the organization's growth and agility.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards in change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective process vision and strategy to stakeholders.
• Promote awareness of structured change and release control processes across the organization.
• Drive continuous improvement initiatives in change and release management practices.

Requirements

• 10+ years of experience in Information Technology or application development.
• 7+ years supporting cross-functional application and infrastructure teams with change and release needs.
• 5+ years in a technical discipline role with experience in planning and implementing change processes.
• 4+ years of applications support in a cloud environment and technical infrastructure experience.
• Undergraduate degree or equivalent experience in IT, Computer Science, or related field.
• Extensive experience with ServiceNow ITSM, ITOM, and Asset Management.

Nice-to-haves

• Experience with IT outsourcing in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Knowledge of measurement processes for assessing program outcomes.

Benefits

• Medical, dental, and vision insurance coverage.
• Health care flexible spending account.
• Dependent care flexible spending account.
• Life insurance and disability insurance.
• Accident insurance and adoption expense reimbursements.
• Paid parental leave and educational assistance.
• 401(k) plan and stock purchase plan.
• Discounts at Marriott properties and commuter benefits.
• Employee assistance plan and childcare discounts.