Senior Director, IT Change & Release Management

$183,200 - $235,300/Yr

Marriott International - Madison, WI

Full-time - Senior

Hybrid - Madison, WI

Accommodation

About the position

The Senior Director of Change and Release Management at Marriott is a pivotal leadership role responsible for guiding a global team through a transformative period. This position focuses on modernizing IT Service Management (ITSM) practices by integrating DevOps methodologies, ensuring efficient software and infrastructure changes. The director will oversee the development and implementation of processes that enhance the flow of changes, improve release coordination, and maintain governance standards, all while fostering innovation and best practices in change and release management.

Responsibilities

• Lead the global Change and Release Management team through transformation initiatives.
• Oversee the creation and implementation of processes for efficient change flow and release coordination.
• Ensure compliance with security policies and relevant standards for change and release processes.
• Act as the process owner for change management, evaluating risks associated with proposed changes.
• Develop and communicate effective process vision and strategy to stakeholders.
• Promote awareness of structured change and release control processes across the organization.
• Drive continuous improvement initiatives in change and release management practices.
• Collaborate with various teams to optimize service quality and meet company goals.

Requirements

• 10+ years of overall work experience in Information Technology or application development.
• 7+ years of experience supporting cross-functional application and infrastructure teams.
• 5+ years in a technical discipline role with experience in change and release processes.
• 4+ years of applications support in a cloud environment and technical infrastructure.
• Undergraduate degree or equivalent experience in Information Technology or related field.
• Extensive experience with ServiceNow ITSM, ITOM, Asset Management, and Application Portfolio Management.
• Advanced knowledge of ITSM processes and infrastructure change management.

Nice-to-haves

• Experience with IT outsourcing in a managed services environment.
• Familiarity with Site Reliability Engineering (SRE) practices.
• Experience in a DevSecOps environment.
• Knowledge of measurement processes for assessing program outcomes.
• Experience working with global teams across different time zones.

Benefits

• Medical, dental, and vision insurance coverage.
• Health care flexible spending account.
• Dependent care flexible spending account.
• Life insurance and disability insurance.
• Accident insurance and adoption expense reimbursements.
• Paid parental leave and educational assistance.
• 401(k) plan and stock purchase plan.
• Discounts at Marriott properties and commuter benefits.
• Employee assistance plan and childcare discounts.