Senior Director IT Operations

The Hershey Company - Hershey, PA

Full-time - Senior

Remote - Hershey, PA

Food Manufacturing

About the position

The Senior Director IT Operations at The Hershey Company will lead the formulation and implementation of IT strategies across Employee Services, Infrastructure, and Application Platforms. This role is pivotal in driving digital transformation and enhancing user experience through the evolution of technology platforms. The Senior Director will oversee the design, implementation, and administration of the company's IT infrastructure, ensuring alignment with the company's growth aspirations and vision to be a Leading Snacking Powerhouse.

Responsibilities

• Design, implement, and govern operational processes for incident and change management.
• Implement and support the batch process management platform.
• Manage data center and remote location infrastructure.
• Minimize operational disruption by reducing unplanned downtime and P1 incidents.
• Oversee full lifecycle management of software and hardware using the ServiceNow platform.
• Ensure proper maintenance and support of critical technical platforms.
• Ensure compliance of all IT systems and devices with Hershey's information security policies.
• Complete infrastructure audit compliance activities aligned with internal and external requirements.
• Oversee IT infrastructure projects from conception to completion, ensuring timely and budget-compliant delivery.
• Manage relationships with external IT vendors and service providers, negotiating contracts and ensuring high service delivery levels.
• Drive digitization and simplification of employee services powered by technology.

Requirements

• Master's degree in Information Technology, Computer Science, Business Administration, Engineering or related field preferred.
• Minimum of 15 years of experience in leading and implementing technology and designing business processes.
• Minimum of 10 years leading infrastructure teams (Network, Cloud, etc.).
• Experience in complex managerial roles with significant cross-functional work.
• Certifications in Cloud, Operations, and Infrastructure (e.g., ITIL; Azure) are desirable.

Nice-to-haves

• Mix of Business and STEM undergraduate degrees preferred.