ServiceNow - Santa Clara, CA

posted 3 months ago

Full-time - Senior
Santa Clara, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

About the position

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group dedicated to building intelligent software and smart user experiences through the application of advanced technologies. Our mission is twofold: to develop and enhance the AI platform while collaborating with various teams to create products and comprehensive AI-powered work experiences. We are a diverse team of researchers, applied scientists, engineers, and product managers committed to laying the groundwork for future AI technologies that will revolutionize work experiences. In this role, you will be instrumental in developing AI and Machine Learning (ML) solutions that significantly improve user experience and workflow efficiency for enterprise services. Unlike traditional analytical tools that often require technical expertise, our approach is designed to empower all users, regardless of their technical background, to utilize the AI/ML solutions we create. This initiative aims to provide our 5,000+ enterprise customers with a range of innovative solutions that enhance their operational capabilities. You will collaborate closely with a team of developers, product managers, and quality engineers to ensure the delivery of high-quality software. Your responsibilities will include working with product owners to gather detailed requirements and taking ownership of your code throughout the entire development lifecycle, from design and implementation to testing and delivery.

Responsibilities

  • Build cloud-based AI/ML solutions to enhance intelligent enterprise services.
  • Collaborate with developers, product managers, and quality engineers to produce high-quality software.
  • Work with product owners to understand detailed requirements and take ownership of code from design to delivery.
  • Develop and evolve the AI platform to support innovative user experiences.
  • Research and experiment with AI technologies to unlock new work experiences.

Requirements

  • 15+ years of related experience with a Bachelor's degree; or 12 years with a Master's degree; or a PhD with 8 years' experience; or equivalent work experience.
  • 4+ years of management experience, with proficiency in providing feedback on work group strategies, policies, and plans.
  • Experience in developing company strategies, policies, and plans while identifying business opportunities.
  • Expertise in Java or Python, OOP, Design Patterns, and efficient algorithms.
  • Experience in building new products that utilize challenging algorithms.
  • Proficient in coding efficient, object-oriented, modularized, and quality software.
  • Knowledge of core AI/ML techniques and algorithms.
  • Familiarity with unit testing, profiling, and code tuning.

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Flexible time away plan
  • Family leave programs
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