Request Technology - Plano, TX
posted 2 months ago
The Senior Director of Network Reliability Engineering at our prestigious enterprise company is a pivotal role focused on enhancing the operations and availability of network services. This position is responsible for overseeing the engineering functions across all network services technology domains, with a strong emphasis on improving availability, productivity, and efficiency through automation and instrumentation. The ideal candidate will lead the organization in adopting an API-driven approach to network services, facilitating seamless integration with various network tools and services, and ensuring easy access for other teams to utilize these resources effectively. In this role, you will conduct automated regular audits of network infrastructure to ensure compliance with industry standards and best practices. You will spearhead the development and integration of self-service tools that empower other teams to troubleshoot and resolve network-related issues independently. Collaboration with cross-functional teams will be essential to design and implement tools that automate end-to-end processes within the network infrastructure, thereby identifying opportunities to enhance internal processes through automation. The Senior Director will also be responsible for building and leading a sustainability and reliability engineering function that focuses on infrastructure availability and performance. This includes developing automated test suites, maintaining clear documentation of solutions, and implementing comprehensive network service monitoring to ensure optimal uptime and performance. You will define and measure key Service Level Objectives (SLOs) related to availability, performance, incidents, and chronic problems, while also establishing a capacity planning framework to prevent downtime due to capacity issues. Your leadership will extend to owning the end-to-end availability and performance of critical services, with a goal of automating responses to non-exceptional service conditions. Partnering with application and business teams will be crucial to ensure high-quality products are developed and released into production. You will work closely with architecture, customers, and product teams to specify and document solutions and practices, fostering a DevOps culture that emphasizes continuous operations and support. Encouraging teamwork and collaboration across teams will be a key focus, as you lead with an emphasis on productivity, efficiency, respect, and cultural sensitivity.