Unclassified - Omaha, NE
posted 4 months ago
Concentric Corporation is currently seeking a Senior Director of Operations to join our client's team in Omaha, NE. The Senior Director of Operations (DO) is charged with professional level work in the management and administration of our client's operations. This role is pivotal in driving innovation and strategic solutions by providing value propositions, including developing business plans that support overall operations and company business objectives. The Senior Director of Operations will identify and initiate best practices for continuous business improvement, ensuring the success and efficiency of operations within the assigned territory. This position entails highly responsible and complex administrative work for the leadership team within the organization. The Senior Director of Operations will work closely with peers in other territories and manage three to five Regional Operations Managers, reporting directly to the VP of Operations. A good understanding of operational business functions is essential, along with proven experience in strategic planning and business development. Strong decision-making and problem-solving skills, excellent written, oral, and client-facing communication skills are crucial for this role. Additionally, the candidate should possess experience in project management, excellent organization and leadership skills, and knowledge of complex budgets. Familiarity with data analysis, performance metrics, and IT and business structure is also required. The Senior Director of Operations will collaborate with the leadership team to create, administer, and implement operational business development strategies and tactics for the company. They will seek out, source, and identify relevant resources for operations and business development, monitor market needs, trends, and Key Performance Indicators (KPI) to consult with executive leadership and other internal teams for solution development. This role will also involve managing relationships with vendors and clients, delivering presentations for large scope projects, and coordinating with Regional Operations Managers to ensure an excellent client experience across all interactions. The Senior Director will conduct monthly training with other Directors of Operations for Regional Operations Managers and their staff, complete performance appraisals, and respond to after-hours emergencies related to system failures or other serious issues.