Senior Director of Site Reliability Engineer

JPMorgan Chase - Columbus, OH

Full-time - Senior

Columbus, OH

Credit Intermediation and Related Activities

About the position

The Senior Director of Site Reliability Engineering at JPMorgan Chase is a leadership role responsible for managing the SRE function for business-critical desktop and VDI solutions. This position involves inspiring and guiding teams to deliver resilient products and services, defining firmwide strategies for reliability, and executing those strategies across the organization. The role requires collaboration with multiple stakeholders and the management of complex projects, ensuring the development of team members and alignment with their career aspirations.

Responsibilities

• Manage the SRE function for business critical, desktop & VDI solutions and products used firmwide within the Employee Compute organization.
• Manage team members' development by ensuring they have access to resources needed for learning.
• Collaborate across the firm to align team members for mobility opportunities in line with their career aspirations.
• Apply a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals.
• Manage multiple stakeholders and complex projects consisting of large teams.
• Implement innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues.

Requirements

• Formal training or certification on site reliability/software engineering concepts and 10 years applied experience.
• 5 years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.
• Experience of SRE for SaaS based applications.
• Experience implementing meaningful customer driven SLO/SLIs.
• Experience leading technologists to manage, anticipate, and solve complex technological issues firmwide for critical technologies.
• Demonstrated prior experience influencing across large highly matrixed, complex organizations and delivering value at scale.
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments for highly critical and regulated applications.
• Demonstrated prior experience with maturity uplifts, observability strategies and TOIL reduction at an enterprise scale.
• Demonstrated prior experience managing high severity production incidents to resolution.
• Strong experience of observability tools both on-prem and in cloud such as Dynatrace, Thousand Eyes, Apica, Splunk.
• Demonstrated experience managing Audit / Controls for multiple technologies.

Nice-to-haves

• Experience hiring, developing, and recognizing talent.
• Experience with Windows server and desktop technologies.
• Experience running SRE maturity uplift programs.
• Ability to multi-task, prioritize and delegate effectively.