Senior Director of Solution Development, Customer Service

Dematic - Grand Rapids, MI

Full-time - Senior

Grand Rapids, MI

Machinery Manufacturing

About the position

The Senior Director of Solution Development for Customer Service at Dematic is a pivotal leadership role responsible for creating and delivering top-tier solutions and proposals for customers in the Americas. This position oversees a diverse team of engineers, consultants, proposal writers, and operations planners, driving the strategy for the Lifecycle Solutions and Services business to achieve significant growth and customer satisfaction.

Responsibilities

• Define and lead the Dematic Americas Lifecycle Services Solution Development strategy to enable continued business growth and customer excellence.
• Create winning deals, offerings, and proposals in partnership with sales to deliver year-over-year profitable growth.
• Build and lead a high-performance team of solution development engineers and consultants.
• Foster a culture of partnership with sales and customer teams to enable long-term profitable growth.
• Define operational readiness strategies and delivery for all Dematic Enterprise Solution Customers, ensuring high customer satisfaction and repeat business.
• Lead the Consultative Sales team, ensuring sales and delivery of $12M in Consultative Services for Dematic customers.
• Execute five-year strategic roadmaps for customer upgrades through site audits delivered by solution consultants.
• Enable proposal quality and efficiency through advanced tools and technology.
• Develop and manage talent plans, budgets, KPIs, and business plans.
• Innovate and create strategies that significantly improve practices to achieve business and technical results.
• Build credibility and confidence with a variety of leaders, including internal stakeholders, customers, and vendors, being seen as a trusted advisor.
• Drive initiatives while holding teams accountable for results and ensuring continuous improvement.

Requirements

• Bachelor's Degree required in a relevant discipline; Master's strongly preferred.
• 15+ years of logistics and automation experience, with 10+ years of direct applicable experience at a leadership level.
• Extensive knowledge of the interworking of a Distribution Center.
• Experience in analyzing performance metrics and technology development planning, evaluation, testing, and selection.
• Excellent communication and influencing skills at all levels, both internal and external.
• Competence in making timely, effective, principles-based decisions.
• Advanced understanding and application of management approaches for work direction, motivation, and performance management.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities