JPMorgan Chase - Jersey City, NJ

posted 2 months ago

Full-time - Senior
Jersey City, NJ
Credit Intermediation and Related Activities

About the position

As a Senior Director of Site Reliability Engineering (SRE) at JPMorgan Chase, you will play a pivotal role in leading the SRE function for business-critical, highly regulated communication products utilized across the firm. This position is not just about managing teams; it is about inspiring them to deliver durable and resilient products and services to our customers. You will be responsible for defining firmwide strategies for reliability and guiding your team to execute these strategies effectively. Your leadership will be instrumental in pushing boundaries and achieving unparalleled success in the organization. In this role, you will manage the development of your team members by ensuring they have access to the necessary resources for learning and growth. Collaboration is key, as you will work across the firm to align team members with mobility opportunities that match their career aspirations. You will apply a wide range of tactics and strategies to influence internal executive decisions, aiming to achieve substantial goals that benefit the organization as a whole. Your responsibilities will also include managing multiple stakeholders and complex projects that involve large teams. You will implement innovative methods, techniques, and evaluation criteria for projects and personnel working on highly complex business issues. This role requires a strong focus on site reliability engineering design, scaling, resilience, and system performance assessments for critical applications, ensuring that the highest standards are maintained throughout the organization.

Responsibilities

  • Manage the SRE function for business critical, highly regulated communication products used firmwide
  • Manage team members' development by ensuring they have access to resources needed for learning
  • Collaborate across the firm to align team members for mobility opportunities in line with their career aspirations
  • Apply a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals
  • Manage multiple stakeholders and complex projects consisting of large teams
  • Implement innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues

Requirements

  • Formal training or certification on site reliability/software engineering concepts and 10+ years applied experience in Python or Java
  • 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
  • Experience leading technologists to manage, anticipate, and solve complex technological issues firmwide
  • Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
  • Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments for highly critical and regulated applications
  • Demonstrated prior experience developing SLO/SLIs, maturity uplifts, observability strategies and TOIL reduction at an enterprise scale
  • Demonstrated prior experience managing high severity production incidents to resolution
  • Strong experience of observability tools both on-prem and in cloud
  • Demonstrated experience managing Audit/ Controls for multiple technologies
  • Ability to multi-task, prioritise and delegate effectively

Nice-to-haves

  • Experience hiring, developing, and recognizing talent
  • Experience of SRE for SaaS applications
  • Experience running SRE maturity uplift programs

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
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