Senior Director of SRE

JPMorgan Chase - Jersey City, NJ

Full-time - Senior

Jersey City, NJ

Credit Intermediation and Related Activities

About the position

Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success. As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Enterprise Technology, Collaboration and Communication team, you are deemed a force multiplier at both a line-of-business and firmwide level. In this role, you will inspire your team members and others to deliver durable and resilient products and services to our customers, define firmwide strategies for reliability, and guide and entrust your team to lead and execute those strategies. Your responsibilities will include managing the SRE function for business-critical, highly regulated communication products used firmwide. You will oversee team members' development by ensuring they have access to resources needed for learning and collaborate across the firm to align team members for mobility opportunities in line with their career aspirations. You will apply a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals, manage multiple stakeholders, and complex projects consisting of large teams. Additionally, you will implement innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues.

Responsibilities

• Manage the SRE function for business critical, highly regulated communication products used firmwide.
• Ensure team members have access to resources needed for learning and development.
• Collaborate across the firm to align team members for mobility opportunities in line with their career aspirations.
• Apply a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals.
• Manage multiple stakeholders and complex projects consisting of large teams.
• Implement innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues.

Requirements

• Formal training or certification on site reliability/software engineering concepts and 10 years applied experience in Python or Java.
• 5 years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.
• Experience leading technologists to manage, anticipate, and solve complex technological issues firmwide.
• Ability to influence the team's culture by championing innovation and change for firmwide success.
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale.
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments for highly critical and regulated applications.
• Demonstrated prior experience developing SLO/SLIs, maturity uplifts, observability strategies and TOIL reduction at an enterprise scale.
• Demonstrated prior experience managing high severity production incidents to resolution.
• Strong experience of observability tools both on-prem and in cloud.
• Demonstrated experience managing Audit/Controls for multiple technologies.
• Ability to multi-task, prioritize and delegate effectively.

Nice-to-haves

• Experience hiring, developing, and recognizing talent.
• Experience of SRE for SaaS applications.
• Experience running SRE maturity uplift programs.