Senior Director Owner Billing & Collections

Flexjet - Cleveland, OH

Full-time - Senior

Cleveland, OH

Air Transportation

About the position

The Senior Director of Owner Billing & Collections is responsible for overseeing the billing processes for owners, ensuring timely invoicing and payment collection. This role involves direct interaction with owners to address inquiries and concerns, while collaborating with various departments such as Owner Services, Accounting, and Sales/Contracts to resolve issues and enhance the overall owner experience. The position also includes leading technology transitions and ensuring compliance with contractual agreements.

Responsibilities

• Lead and execute daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions and quality assurance checks.
• Respond to accounts receivable inquiries and communicate with owners regarding account balances and discrepancies, including collection of past due balances.
• Handle utilization inquiries related to owner's contract stipulations.
• Partner with Owner Services Leadership to resolve Owner issues.
• Collaborate with Contracting, Sales, and Redemptions Leadership teams to complete the end-to-end Owner experience.
• Oversee internal controls and processes while assisting in month-end and other periodic close reconciliations.
• Train, mentor, and develop team members as needed.
• Lead technology roadmap including the transition to newer Oracle platform for Owner billing.
• Identify operational gaps and opportunities and develop corrective plans to address them.
• Review monthly reporting, collections, and variance reports, collaborating with Finance to take corrective actions.

Requirements

• Bachelor's or Associate's degree in a related field; previous experience in a collections/billing position, preferably in a high dollar corporate environment.
• 2-3 years of customer-facing leadership experience in a high-end service environment.
• Experience with leading transformational programs and projects.
• Working proficiency with Oracle suite is preferred.
• High proficiency with Microsoft Office Suite Applications (Excel, Outlook, etc.).
• Knowledge of use and operation of standard office equipment.

Nice-to-haves

• Strong influencing skills are a plus.