Senior Director, Technology Operations - Transformation and Change Management

About the position

We are seeking a strategic and dynamic Senior Director of Transformation and Change Management to oversee the development and execution of the technology operating model for our international portfolio. This senior leader will be responsible for shaping and executing an integrated operating model aligned with our current technology strategy, long-range plan, and future ambitions. The role will focus on enhancing our ways of working and cost structure while ensuring seamless connection between our international markets and the enterprise-level technology organization. This role will also ensure a strong change management strategy to enable the successful adoption of the operating model.

Responsibilities

• Design and implement a future-focused technology operating model that aligns with the company's technology strategy, long-range plan, and future ambitions.
• Define the structure, governance, and processes that connect international markets to the enterprise operating model, ensuring consistency while enabling local market agility.
• Establish clear frameworks to optimize technology delivery, innovation, and cost efficiency across regions.
• Lead cross-functional initiatives to drive large-scale transformation, ensuring alignment with business goals and market needs.
• Partner with senior leaders across technology, product management, business units, and markets to shape and deliver change programs that improve operational effectiveness and accelerate growth.
• Identify and address structural and operational gaps, ensuring the successful evolution of the technology function.
• Design and execute comprehensive change management strategies to ensure the adoption and sustainability of the new technology operating model.
• Develop communication plans and stakeholder engagement strategies to drive awareness, alignment, and commitment across international markets.
• Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes.
• Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption.
• Foster a culture of change readiness and continuous improvement across the technology organization.
• Assess opportunities to improve and automate processes aligned with our fit-for-purpose operating model.
• Develop and implement new ways of working that promote collaboration, agility, and efficiency across the international technology organization.
• Foster a culture of continuous improvement by embedding lean processes and best practices.
• Ensure effective knowledge sharing and collaboration between international markets and the enterprise technology team.
• Define and implement strategies to optimize the cost structure while maintaining delivery excellence.
• Partner with Finance and Technology leaders to align operational efficiencies with financial objectives.
• Drive financial transparency and accountability across international technology programs.
• Collaborate with executive leadership across the CTO organization, business units, and international markets to ensure alignment and successful execution of the transformation strategy.
• Communicate the vision, roadmap, and progress of the transformation initiatives to senior stakeholders and the broader organization.
• Build strong partnerships to drive buy-in and sustain long-term change.

Requirements

• 12+ years of experience in technology transformation, operating model design, and strategic change management within a large, complex organization or management consulting capacity.
• Proven track record of leading large-scale transformations across geographies, including designing and implementing new operating models.
• Deep expertise in change management methodologies (e.g., ADKAR, Prosci) and experience driving organizational adoption at scale.
• Strong understanding of modern technology practices, including agile delivery, product-centric models, and technology financial management.
• Demonstrated ability to influence and collaborate with senior executives and diverse stakeholder groups across functions and regions.
• Exceptional strategic thinking, problem-solving, and analytical skills with the ability to balance long-term vision with operational realities.
• Excellent communication skills with the ability to articulate complex strategies clearly and effectively.
• Experience within international or multi-market environments is preferred.

Nice-to-haves

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Benefits

• 401(k) match
• stock purchase plan
• paid maternity and parental leave
• PTO
• multiple health plans
• incentive awards for performance
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement