Senior Director, Transport Network Operations Center

$150,380 - $200,500/Yr

Lumen Technologies - Montpelier, VT

Full-time - Senior

Montpelier, VT

Telecommunications

About the position

The Sr Director, Transport Network Operations Center (NOC) is responsible for leading and managing the Transport NOC team, ensuring the availability, performance, and security of the network infrastructure, and overseeing the resolution of network incidents and problems. This role involves collaboration with other leaders and stakeholders to align operations and processes with business goals and objectives, while providing 24/7 support for network issues.

Responsibilities

• Lead and manage the Transport NOC team, including hiring, training, coaching, and performance evaluation.
• Define and implement NOC procedures, standards, and best practices.
• Monitor and report on the network availability, performance metrics and SLAs.
• Participate and optimize problem management practices to reduce future incidents.
• Manage the network change and configuration management processes, ensuring compliance and minimal disruption.
• Plan and execute the network maintenance, upgrade, and expansion projects, ensuring alignment with the network architecture and design.
• Drive modernization and advancement of NOC capabilities including automation, fault prediction, and utilization of AI / ML to better serve customers.
• Accountable to identify, triage and resolve customer network trouble situations.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in network operations, engineering, or administration.
• At least 5 years of experience in leading and managing network operations teams.
• Expert knowledge of optical technologies and equipment, Transmission (PL), SONET technology, SDH, DWDM, T1, T3, etc.
• Strong skills in network troubleshooting, analysis, and optimization.
• Ability to build respectful relationships across the organization and with external partners and customers.

Nice-to-haves

• Experience modernizing network operations through automation and use of AI/ML models.
• Experience working with data scientists and using big data, ML and AI models to optimize network and service performance for customers.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Long-term incentive eligibility for Director and VP positions