Senior Director, Transport Network Operations Center

$150,380 - $200,500/Yr

Lumen Technologies - Bismarck, ND

Full-time - Senior

Bismarck, ND

Telecommunications

About the position

The Sr Director, Transport Network Operations Center (NOC) is responsible for leading and managing the Transport NOC team, ensuring the availability, performance, and security of the network infrastructure, and overseeing the resolution of network incidents and problems. This role involves collaboration with other leaders and stakeholders to align operations and processes with business goals and objectives, providing 24/7 support for network issues.

Responsibilities

• Lead and manage the Transport NOC team, including hiring, training, coaching, and performance evaluation.
• Define and implement NOC procedures, standards, and best practices.
• Monitor and report on the network availability, performance metrics and SLAs.
• Participate and optimize problem management practices to reduce future incidents.
• Manage the network change and configuration management processes, ensuring compliance and minimal disruption.
• Plan and execute the network maintenance, upgrade, and expansion projects, ensuring alignment with the network architecture and design.
• Drive modernization and advancement of NOC capabilities including automation, fault prediction, and utilization of AI / ML to better serve customers.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in network operations, engineering, or administration.
• At least 5 years of experience in leading and managing network operations teams, with a focus on coaching and mentoring to effectively manage team and individual performance.
• Expert knowledge of optical technologies and equipment, Transmission (PL), SONET technology, SDH, DWDM, T1, T3, etc.
• Strong skills in network troubleshooting, analysis, and optimization.
• Demonstrates clear communication about the importance of the customer, fosters urgency toward customer needs, aligns business processes with customer requirements, and builds and maintains effective partnerships to strengthen relationships.
• Ability to build respectful relationships across the organization and with external partners and customers to achieve a common goal.
• Experience modernizing network operations through automation and use of AI/ML models.
• Experience working with data scientists and using big data, ML and AI models to optimize network and service performance for customers.
• Ability to act with a sense of urgency and consistently demonstrate leadership and a high level of engagement and performance with supervisors and team members.
• Awareness of and ability to appropriately communicate and manage escalations relative to core network jeopardy situations, outages, and impacts to customer service.
• Ability to perform under emergency conditions manages competing tasks simultaneously, possibly with frequent interruptions.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs