Senior Director, Transport Network Operations Center

$150,380 - $200,500/Yr

Lumen Technologies - Denver, CO

Full-time - Senior

Denver, CO

Telecommunications

About the position

The Senior Director of Transport Network Operations Center (NOC) at Lumen is responsible for leading the Transport NOC team, ensuring the availability, performance, and security of the network infrastructure. This role involves overseeing the resolution of network incidents and collaborating with various stakeholders to align operations with business objectives. The position requires a strong focus on customer service, technical expertise in network operations, and leadership skills to manage and develop the NOC team effectively.

Responsibilities

• Lead and manage the Transport NOC team, including hiring, training, coaching, and performance evaluation.
• Define and implement NOC procedures, standards, and best practices.
• Monitor and report on the network availability, performance metrics, and SLAs.
• Participate and optimize problem management practices to reduce future incidents.
• Manage the network change and configuration management processes, ensuring compliance and minimal disruption.
• Plan and execute network maintenance, upgrade, and expansion projects, ensuring alignment with network architecture and design.
• Drive modernization and advancement of NOC capabilities including automation, fault prediction, and utilization of AI/ML.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in network operations, engineering, or administration.
• At least 5 years of experience in leading and managing network operations teams.
• Expert knowledge of optical technologies and equipment, including Transmission (PL), SONET technology, SDH, DWDM, T1, T3, etc.
• Strong skills in network troubleshooting, analysis, and optimization.
• Demonstrates clear communication about the importance of the customer and fosters urgency toward customer needs.
• Ability to build respectful relationships across the organization and with external partners and customers.
• Experience modernizing network operations through automation and use of AI/ML models.
• Ability to act with a sense of urgency and consistently demonstrate leadership and high engagement.

Nice-to-haves

• Experience working with data scientists and using big data, ML, and AI models to optimize network and service performance.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives
• Long-term incentives
• Comprehensive benefits package that enhances physical, mental, emotional, and financial wellbeing.