Guardian Life - Bethlehem, PA
posted 3 months ago
Guardian Life Insurance Company is actively seeking a passionate and driven Senior Database Engineer to join our innovative team. In this role, you will provide operational support for Guardian Database Systems, design and build database systems using automation in both data center and cloud platforms. Your responsibilities will include identifying build defects and creating self-healing routines to ensure our database systems are issue-free, always-on, highly secure, and peak performing. You will be part of a world-class database technologist team dedicated to delivering high-quality database solutions. As a Senior Database Engineer, you will be expected to assess issues quickly and perform various database techniques to restore performance and stability. You will participate in an on-call rotation providing 24x7x365 incident and outage response, including making changes during non-business hours. Your role will involve initial investigation and troubleshooting of database and database system issues to resolve them and determine root causes. You will process all support requests within SLA by following procedural requirements and escalate to vendors when necessary to ensure timely resolution. Documentation is a key part of your responsibilities; you will thoroughly document steps taken to resolve incidents and fulfill catalog requests within ServiceNow tickets. Additionally, you will develop, document, and update standard operating procedures and knowledgebase articles. You will also identify, address, and resolve repeating alert trends to improve stability and performance, and suggest defects and product/infrastructure enhancements to improve stability and automation. Participation in periodic skills enhancement sessions and training courses will be expected, and you may serve as a project lead or participant for various activities such as cloud migration, lifecycle management, application modernization, capacity planning, and performance optimization.