Senior Engineer, IRM

About the position

The Sr ServiceNow IRM Engineer works with a team of other ServiceNow engineers, program managers, and developers to design, implement, and deploy IRM solutions that meet customer requirements, scale easily, remove the limitations of traditional IRM & GRC solutions, and support deployment in highly available environments. The Sr ServiceNow IRM Engineer actively participates in architecture and design of various ServiceNow components focused on creating applications that leverage modules such as CMDB, ITSM, LSD, and integrations with other platforms and technologies. They work on technical assignments that are difficult, requiring judgment in resolving issues or in making recommendations. They determine methods and procedures on new assignments and work on assignments requiring considerable judgment and initiative. They normally receive little instruction on daily work, and only require general instructions on newly introduced assignments.

Responsibilities

• Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations.
• Expected to independently develop a full ServiceNow application. Understands the building blocks, interactions, dependencies, and tools required to complete the development work.
• Interact with other engineers to define system requirement and/or necessary requirements for automation.
• Contributes to designs to implement new ideas which utilize new frameworks to improve an existing or new system/process/service.
• Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives.
• Hunger to learn and passion to introduce new concepts, pilot emerging technologies to existing/new solutions.
• Feasibility analysis of new technologies, products, features, and services.
• Collaborates with technical teams and utilizes system expertise to deliver technical solutions.
• Continuously learns and teaches others existing and new technologies.
• Contributes to the development of others through mentoring or in-house workshops and learning sessions.
• Understands and can apply new industry perspectives to our existing business model.
• Seeks opportunities to improve designs, processes, or product by reducing cost, improving efficiency, or quality.
• Proactively contributes during brainstorming sessions.
• Writes basic documentation on how technology works. Creates clear documentation for configuration changes, new code and systems used.
• Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level.

Requirements

• Bachelor's Degree in Computer Science or Engineering (Required)
• 4-7 years ServiceNow hands-on experience (Required)
• Communication (Required)
• Customer Service (Required)
• Analytics (Required)
• Technical Writing (Required)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs