Senior Engineer - Systems Analyst (Policy Administration)

About the position

Individual Markets Business Technology Services - at Guardian is seeking a Senior Software Engineer – System Analyst who will be responsible for the implementation of Accenture Life Insurance & Annuity Platform (ALIP) Initiatives within the Individual Markets organization. This position will play a key role in delivering integrated solutions and services that meet business initiatives, product launches, process improvements, and strategic objectives, by eliciting, defining, and prioritizing business requirements, translating business requirements into technical system requirements, along with managing root cause analysis and issue resolution.

Responsibilities

• Analyze, decompose and elicit business requirements into small, estimated, functional, user stories.
• Prioritize and sequence stories to maximize business value delivered while maintaining a sustainable pace for the team.
• Develop overall understanding of appropriate business processes and workflows.
• Collaboration with External Vendor and ESQA to support enhancements.
• Analyze, define, and translate business requirements into technical specifications and user stories.
• Create/maintain Master Technical requirement documentation.
• Manage team dependencies, collaborating with other Product Owners/Analysts.
• Accept user stories as done throughout the iteration with multiple define-build-test cycles.
• Use various tools including personas to guide design choices, empathy maps to help teams understand user needs, journey maps to describe customer experiences across the operational value stream & story maps to design workflows.
• Provide coaching and mentoring to Analysts/Product Owners.
• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions.
• Identify project tasks required to support successful implementations, including performing impact analysis, verbally communicating complex issues, validating production readiness and communicating implementation statuses.
• Partner with other Analysts & Product Owners to collaborate on team dependencies.
• Engage with various areas to resolve problems in production and non-production environments as they arise.
• Provide leadership in technical problem solving by applying insight derived from a highly developed skill and knowledge base and coordinate impacts and dependencies across application teams.
• Perform Unit testing as needed.
• Proactively identify opportunities for technology to improve business processes.

Requirements

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
• In-depth Policy Administration business and/or technical knowledge is required.
• ALIP experience is preferred but not required.
• 8+ years of Business Analyst or System Analysis experience in an agile environment.
• In-depth knowledge of software development lifecycles including Agile development and testing.
• Knowledge of Agile Values, Principles, and Mindset.
• Consumer centric focus with experience leading user experience components.
• Demonstrated track record in effective requirement elicitation and analysis.
• Ability to think strategically and evaluate short-, medium-, and long-term options.
• Self-directed and proactive, able to think beyond the immediate challenge and anticipate using exceptional judgment and problem-solving abilities.
• Demonstrate strong methodical analytical skills considering different data points, patterns, trends, and/or themes to support system requirements and identify root cause and issue resolution.
• Excellent written and verbal communications, organization, analytical, planning and leadership skills.
• Strong management, communication, technical and remote collaboration skills.
• Excellent team collaboration skills, to include experience in dealing with multiple projects impacting different processes within the Individual Markets ‘arena’, multi-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• Ability to learn and maintain a comprehensive understanding of Guardian’s business and technology.
• Strong relationship building and maintaining skills.

Benefits

• Support and flexibility to achieve professional and personal goals.
• Skill-building, leadership development and philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources.