Senior Enterprise Technical Account Manager (Miami, FL)

Asapstaffingservices - Miami, FL

Full-time - Senior

Miami, FL

Administrative and Support Services

About the position

The Senior Enterprise Technical Account Manager will serve as a vital link between clients and internal teams, focusing on delivering exceptional technical support and driving architectural projects. This role requires a strong background in architectural design and technical software, ensuring seamless service delivery while addressing client challenges and enhancing organizational effectiveness.

Responsibilities

• Serve as the main point of contact for enterprise clients, managing complex technical needs and providing high-level customer support.
• Leverage expertise in Drawing, Architectural Design, and Design Research to provide strategic solutions for clients in architecture-related projects.
• Utilize AutoCAD, SketchUp, and Revit to troubleshoot client challenges and ensure optimal use of architectural software systems.
• Collaborate with internal teams to provide training and development opportunities, ensuring team members are up to date with the latest technologies and methodologies.
• Solve team dynamics issues by applying competencies in Human Resources Management, Training and Development, and Conflict Resolution.
• Work closely with the client to understand their needs and translate them into actionable technical solutions and architecture plans.
• Develop and maintain long-term relationships with key clients, providing proactive support to drive satisfaction and retention.
• Support business development efforts by identifying new opportunities within existing accounts.

Requirements

• Proven experience in Drawing, Architectural Design, and Design Research.
• Proficiency in AutoCAD, SketchUp, and Revit.
• Strong competencies in Human Resources Management, Training and Development, and Conflict Resolution.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Ability to work independently and collaboratively in a hybrid environment.

Nice-to-haves

• Previous experience in enterprise account management or a similar client-facing technical role.
• Familiarity with industry standards and regulations in architecture and software systems.
• A background in business development or sales would be an advantage.