Senior Enterprise Technical Account Manager (Miami - FL)

Asapstaffingservices - Miami, FL

Full-time - Senior

Miami, FL

Administrative and Support Services

About the position

We are seeking a highly skilled Senior Enterprise Technical Account Manager with a strong background in Architectural Design and expertise in technical software. This role will act as a bridge between our clients and internal teams, providing exceptional technical support, driving architectural projects, and improving team dynamics. You will collaborate closely with cross-functional teams to ensure the seamless delivery of our solutions and services while focusing on resolving client challenges and enhancing overall organizational effectiveness.

Responsibilities

• Serve as the main point of contact for enterprise clients, managing complex technical needs and providing high-level customer support.
• Leverage expertise in Drawing, Architectural Design, and Design Research to provide strategic solutions for clients in architecture-related projects.
• Utilize AutoCAD, SketchUp, and Revit to troubleshoot client challenges and ensure optimal use of architectural software systems.
• Collaborate with internal teams to provide training and development opportunities, ensuring team members are up to date with the latest technologies and methodologies.
• Solve team dynamics issues by applying competencies in Human Resources Management, Training and Development, and Conflict Resolution.
• Work closely with the client to understand their needs and translate them into actionable technical solutions and architecture plans.
• Develop and maintain long-term relationships with key clients, providing proactive support to drive satisfaction and retention.
• Support business development efforts by identifying new opportunities within existing accounts.

Requirements

• Proven experience in Drawing, Architectural Design, and Design Research.
• Proficiency in AutoCAD, SketchUp, and Revit.
• Strong competencies in Human Resources Management, Training and Development, and Conflict Resolution.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Ability to work independently and collaboratively in a hybrid environment.

Nice-to-haves

• Previous experience in enterprise account management or a similar client-facing technical role.
• Familiarity with industry standards and regulations in architecture and software systems.
• A background in business development or sales would be an advantage.
• Bachelor's or Master's degree in Architecture, Engineering, Information Technology, or a related field.