Senior Enterprise Technical Account Manager

$134,000 - $182,000/Yr

Alloy - New York, NY

Full-time - Mid Level

New York, NY

Personal and Laundry Services

About the position

The Senior Technical Account Manager II at Alloy is responsible for providing strategic technical guidance and architecting custom solutions for clients in the banking sector. This role involves collaborating with Client Success Managers on technical projects, conducting overviews of client needs, and acting as an expert advisor on data vendors. The position aims to enhance client satisfaction and retention by ensuring effective use of Alloy's products post-implementation.

Responsibilities

• Collaborate with Client Success Managers on technical client projects and use cases, scoping end-to-end solutions for their business and development teams.
• Conduct technical and architectural overviews of client needs to propose Alloy product solutions.
• Act as an expert advisor on the data vendors Alloy integrates with.
• Create and deliver usage audits regularly to support QBR delivery.
• Help clients integrate Alloy's API and web/mobile SDKs.
• Support the development of regular client reporting, technical documentation, FAQs, and optimization suggestions.
• Serve as a liaison between Alloy developer teams and CSS teams.
• Provide occasional client-facing workshops and webinars to develop understanding of key technical concepts.

Requirements

• 5-7 years of experience implementing and supporting complex technical products, particularly within the banking sector.
• Hands-on, passionate, and creative problem solver with the ability to lead clients to success.
• Excellent communicator and presenter, able to gain diverse audience confidence and buy-in.
• Ability to build a deep understanding of client needs and guide them to technical solutions.
• Proven success in problem-solving with and for clients with varied requirements and technical ability level.
• Passion for learning new software, tools, and technologies.

Nice-to-haves

• Experience in fraud & compliance for financial institutions is preferred but not required.
• Previous software development experience in one or more of the following areas is preferred: REST APIs, Backend languages (Node.js preferable), SQL (PostgreSQL preferable), Web development (JavaScript, HTML/CSS, React).

Benefits

• Unlimited PTO and flexible work policy
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Learning & Development annual stipend
• Well-being benefits include access to OneMedical, Headspace, and more