Senior ERP Business Process Analyst (HR)

Princeton University - Princeton, NJ

- Mid Level

Princeton, NJ

Educational Services

About the position

Princeton will begin the journey to implement a new cloud ERP, beginning with Human Capital Management processes. Transforming and streamlining key business processes and systems are high priorities as we seek to deliver essential services to a growing number of staff in the most effective and efficient manner. As we enter the readiness phase in preparation for the ERP system implementations, which will begin sometime after 2026, HR is seeking an experienced business process analyst to lead the in-depth assessment of operational and administrative processes and data flows for talent acquisition / requisition and other HR functional area processes. The Senior Business Process Analyst works within the Office of Human Resources, reporting into the HR Information Systems organization (with a dotted line to the Talent Acquisition organization), and will play a critical role in the understanding of current business processes, and the development and implementation of optimized processes for talent acquisition. This will include documentation and process flows, business process analysis, requirements gathering, and leading change management to support process improvement. The Senior ERP Business Process Analyst will liaise with the HR functional teams, HRIS team, IT organization, consulting vendor, and campus partners to identify, prioritize, and prepare the organization for the cloud ERP implementation. This role requires strong communication, analysis, and organization skills, as well as the ability to bridge business processes with systems capabilities. The successful candidate should have experience leading and supporting HCM business processes in cloud ERP systems (e.g. Workday, Oracle cloud). This opportunity is a 2 year, benefits-eligible, term appointment that could have the potential to transition to an ongoing position dependent upon funding approval.

Responsibilities

• Provide integration leadership, change management, identifying inter-relationships and dependencies for talent acquisition processes within and across HR and campus processes and data assets
• Lead cross-functional stakeholders through collaborative decision-making processes
• Partner closely with the Talent Acquisition organization and participate in key team meetings within and outside of Talent Acquisition
• Serve as a subject matter expert in the development and continuous improvement of talent acquisition and requisition processes
• Serve as an HR representative on ERP and HR specific related committees
• Partner with key stakeholders to elicit information regarding business goals and scope of assigned projects
• Lead workshops with key stakeholders to define current processes, identify operational pain points, and potential process improvement opportunities
• Define and build appropriate use cases, models and prototypes of alternative future-state processes and data flows
• Develop business analysis plans and schedules and partner with project managers to ensure business analysis activities are planned and tracked
• Document business needs, data flows, reporting requirements, and relevant technology ecosystems
• Employ analysis techniques to identify, validate, and prioritize functional requirements and user acceptance criteria with stakeholders
• Process complex concepts and document them in coherent and simple terms
• Analyze current business processes and data across the employee lifecycle; and make recommendations for enhanced efficiency, productivity and user experience
• Explain technology functionality and limitations to a wide range of audiences
• Conduct benchmark research with other campus departments or peer institutions to identify relevant best practices and technology solutions
• Serve as a trusted consultant, proposing action plans and roadmaps, and represent the best interests of HR and Princeton University
• Liaise between technology and functional groups / subject matter experts as part of the ERP readiness project
• Manage project and resources in accordance with project schedule
• Communicate process and systems changes to other areas within HR
• Develop and maintain user procedures, guidelines and documentation
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy
• Identify ways to increase adoption and customer satisfaction
• Develop appropriate success criteria and metrics for each process improvement initiative
• Develop and maintain up-to-date functional documentation, standard operating procedures and system documentation
• Develop and maintain user guides and training material as needed
• Use data and analysis to identify trends, create and maintain dashboards, design and produce reports that informs, measures and enhances human resources offerings, leadership effectiveness, and improved business outcomes
• Provide the necessary training to support end user needs.

Requirements

• 7+ years business analyst experience and functional Human Resources knowledge required, particularly in Talent Acquisition processes
• Ability to serve as principal business analyst and lead assessment work for talent acquisition initiatives
• Extensive experience in requirements gathering and analysis; stakeholder interview and facilitation, and documentation and mapping of process and data flows
• Experience working with Human Resources Systems such as PeopleSoft HCM, ICIMS and SAAS ERP systems (e.g. Workday or Oracle cloud)
• Excellent understanding of HR practices, reporting needs, data analysis and data audit
• Demonstrated fluency in business processes and process differentiation
• Strong analytical skills and ability to synthesize business requirements
• Demonstrated strong project management and organization skills
• Understand and negotiate needs and expectations of multiple stakeholders
• Exceptional customer service, organization, and follow-up skills
• Ability to work independently, meet deadlines, multi-task and work in a fast-paced environment
• Excellent written and oral communication and active listening skills
• Ability to manage multiple priorities and build relationships
• Ability to handle confidential information in a responsible and accurate manner
• Education: BA/BS in technology, HR, related field or relevant work experience in HR (i.e. talent acquisition, requisition, I9, onboarding)

Nice-to-haves

• Human Resources Professional certification
• Prior experience at a University