La-Z-Boy - Monroe, MI

posted 3 months ago

Full-time - Mid Level
Monroe, MI
5,001-10,000 employees
Furniture and Related Product Manufacturing

About the position

La-Z-Boy Incorporated is seeking a Senior ERP Business Systems Analyst with a strong background in JDE Enterprise 1 Supply Chain. This role is pivotal in identifying and documenting business needs, understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows. The primary objective is to help the business achieve its goals and resolve challenges through effective information technology solutions. The position aims to enhance standardization, centralization, and simplification across key systems and business processes that significantly impact operations from end to end. As a liaison between the business and ERP technology functions, the analyst will play a crucial role in bridging the gap between technical and business teams. The responsibilities include leading and conducting design, configuration, testing, training, deployment, and support of strategic projects utilizing the defined software development life cycle (SDLC). The analyst will facilitate requirements gathering meetings with business partners to identify impacted business processes and help integrate IT solutions. Evaluating and recommending system solutions within JDE E1 and ancillary solutions is essential to support the business effectively. The role also involves enhancing current system functionality by assessing, defining, and documenting solution recommendations, as well as leading business case development, testing, training plans, and project plans. In addition, the analyst will develop functional designs, perform system testing, and manage user acceptance testing (UAT). They will support the production environment by resolving incidents and providing day-to-day support to system business users. The position requires collaboration with technical resources to deliver solutions, troubleshoot issues, and identify opportunities for improvement. The analyst will also ensure proper configuration management for JDE E1 systems and contribute to continuous process and organizational improvements. This role supports multiple internal and external systems and technology bases, communicating statuses and priorities to leadership regularly.

Responsibilities

  • Lead and conduct design, configuration, testing, training, deployment, and support of strategic projects utilizing the defined software development life cycle (SDLC).
  • Facilitate requirements gathering meetings with business partners to gather requirements for IT solutions and identify impacted business processes.
  • Evaluate and recommend system solutions within JDE E1 and ancillary solutions that support the business.
  • Act as a liaison between departmental end-users, outside vendors, suppliers, and IT.
  • Enhance current system functionality by facilitating business requests and assessing, defining, and documenting solution recommendations.
  • Lead business case development, testing and training plans, project plans, and estimates.
  • Manage risks and issues that arise pertaining to assigned platforms.
  • Develop functional designs (FDD's) to include logical data model, system interfaces, and security requirements, and review with stakeholders for approval.
  • Perform system testing and report and track issues identified through resolution.
  • Develop user acceptance test plans and test scenarios and manage the execution of UAT.
  • Support production environment by resolving production incidents and providing day-to-day support and education to system business users.
  • Perform first and second level production support for various systems, including analysis and resolution of assigned ServiceNow incidents.
  • Work with technical resources to deliver solutions, troubleshoot issues, and identify opportunities for improvement.
  • Ensure proper configuration management is followed for JDE E1 systems.
  • Influence and contribute to process and organizational continuous improvements.

Requirements

  • Bachelor's degree in Computer Science/IT or related field with 4 - 6 years of relevant experience.
  • One (1) to three (3) years of leadership/supervisory experience.
  • Ability to effectively work with both technical staff and business process owners.
  • Demonstrated experience as a Project Manager.
  • Strong oral and written communication skills, and teamwork and interpersonal skills.
  • Four (+) years experience with Oracle JDE E1 modules.
  • Ability to communicate technology terminology at all levels.
  • Ability to manage multiple complex tasks simultaneously and independently.
  • Proficiency in Microsoft Office Suite, Visio, SQL, and business process modeling.

Nice-to-haves

  • Master's Degree in Computer Science/IT.
  • Strong documentation skills.
  • Experience with HR related systems (i.e., Kronos, Workday).
  • Experience with Oracle, MS SQL, or Postgres.
  • Experience with Java, BRMS, and SoapUI.

Benefits

  • Inclusive work environment
  • Opportunities for professional development
  • Support for work-life balance
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