Senior Escalation Manager
Splunk
471d•$132,000 - $181,500
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About The Position
The Senior Escalation Manager at Splunk is a key member of the Incident Management Team, responsible for managing high-profile customer escalations related to product, services, and customer experience. This role requires strong leadership in high-stress situations, effective communication with stakeholders, and the ability to analyze trends in customer dissatisfaction. The Senior Escalation Manager will drive resolutions, mentor team members, and maintain accountability for performance metrics.
