Senior Escalation Manager
Splunk
422d•$132,000 - $181,500
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About The Position
The Senior Escalation Manager at Splunk is a key member of the Incident Management Team, responsible for managing high-profile customer escalations related to product, services, and customer experience. This role requires strong leadership and problem-solving skills to drive resolutions in high-stress situations, ensuring customer satisfaction and retention. The manager will analyze escalation trends and report findings to leadership, while also mentoring junior team members and fostering cross-functional relationships.
