Splunk-posted about 1 year ago
$132,000 - $181,500/Yr
Full-time • Senior
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
The Senior Escalation Manager at Splunk is a key member of the Incident Management Team, responsible for managing high-profile customer escalations and driving them to resolution. This role involves analyzing escalation trends, reporting on customer dissatisfaction drivers, and providing strategic direction during high-stress situations. The position requires strong problem-solving skills, the ability to influence stakeholders, and the capacity to manage multiple escalations simultaneously while maintaining a holistic view of customer environments.
