Senior Escalation Manager
Splunk
419d•$132,000 - $181,500
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About The Position
The Senior Escalation Manager at Splunk is a key member of the Incident Management Team, responsible for managing high-profile customer escalations and driving them to resolution. This role involves analyzing escalation trends, reporting on customer dissatisfaction drivers, and providing strategic direction during high-stress situations. The position requires strong problem-solving skills, the ability to influence stakeholders, and the capacity to manage multiple escalations simultaneously while maintaining a holistic view of customer environments.
