Senior Event Manager

Signia by Hilton Atlanta Georgia World Congress Center - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

501-1,000 employees

About the position

The Senior Event Manager at Signia by Hilton Atlanta is responsible for overseeing the planning and execution of complex events, ensuring high-level service throughout all phases of the event process. This role involves coordinating with various hotel departments and clients, maximizing revenue through upselling, and maintaining strong client relationships. The ideal candidate will have a passion for hospitality and a proven track record in event management.

Responsibilities

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate in a timely manner with internal and external clients via telephone, email, written documents, or in person.
• Build and maintain strong client relationships to set and meet expectations, delivering high-quality service.
• Demonstrate expertise in job systems, products, processes, and industry knowledge.
• Resolve conflicts and negotiate solutions while handling complaints, settling disputes, and managing grievances.
• Sell and influence both internal and external clients to enhance event experiences.
• Analyze and evaluate issues to make decisions and solve problems effectively.
• Ensure high-quality service by communicating guest needs to others, providing direction, guidance, feedback, and individual coaching as needed.
• Participate in customer site inspections and assist with the sales process when required.
• Perform additional duties based on business needs.

Requirements

• Previous experience in event management or a related field.
• Strong organizational, communication, and leadership skills.
• Ability to manage complex events and work in a fast-paced environment.
• Proficient in managing customer relationships and delivering exceptional service.
• Minimum of two (2) years of hospitality-related experience at the manager level.
• Experience in supervising or managing a team of 1-3 people.
• Strong knowledge of hotel property management systems, including Delphi.fdc.

Benefits

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs