Senior Event Manager

Unclassified - Hampton, VA

Full-time - Mid Level

Hampton, VA

About the position

The Senior Event Manager is responsible for coordinating and providing professional client services support in the planning, organization, and supervision of events at the Hampton Roads Convention Center. This role acts as a liaison between the facility and clients, ensuring that all client requirements and facility policies are met while overseeing the successful execution of events.

Responsibilities

• Conduct pre-event meetings with clients and vendors.
• Advise clients on set-up options, services, and additional expenses related to their event.
• Prepare detailed work orders, floor plans, event staffing requirements, schedules, and general instructions using industry-specific software.
• Maintain accurate and up-to-date information on each event, keeping relevant staff informed of changes.
• Prepare event cost estimates and monitor final billing.
• Act as a liaison between clients and HRCC staff during in-house set-up to ensure successful events.
• Ensure facilities equipment, physical set-up, and labor meet contractual agreements and safety standards.
• Coordinate activities with various service contractors for assigned events.
• Attend planning and organization meetings related to events and facilities.
• Oversee events, maintaining close contact with clients and responding to their requests and concerns.
• Respond to common inquiries or complaints from customers on-site.
• Rotate with other facility personnel to function as Manager on Duty.
• Work independently, exercising judgment and initiative while remaining flexible to adjust to situations as they occur.
• Create and distribute post-event synopses to appropriate HRCC staff.
• Maintain effective working relationships with employees, clients, exhibitors, and customers.

Requirements

• Bachelor's Degree from an accredited four-year college or university.
• 1-2 years of related experience and/or training, or equivalent combination of education and experience.
• Working knowledge of facility management principles, services, and equipment for similar facilities.
• Excellent organizational, planning, and interpersonal skills.
• Good written and verbal communication skills.
• Ability to prioritize multiple projects and demonstrate problem-solving skills.
• Supervisory experience preferred.
• Professional presentation, appearance, and work ethic.
• Ability to work under limited supervision and interact with all levels of staff.

Nice-to-haves

• Experience in event management or coordination in a similar facility.
• Knowledge of safety, health, and fire code standards.

Benefits

• Commitment to sustainability and employee recognition programs.