The Senior Event Manager plays a crucial role in the planning, organization, and supervision of events at the Hampton Roads Convention Center. This position operates under general supervision and is responsible for providing professional client services support. The Senior Event Manager acts as a liaison between the facility and clients, ensuring that all client requirements are met while adhering to facility policies. This role requires a proactive approach to event management, ensuring that all aspects of the event are coordinated effectively and efficiently. In this position, the Senior Event Manager will conduct pre-event meetings with clients and vendors, advising them on set-up options, services, and any additional expenses related to their events. Clear and concise communication is essential, as the manager will prepare detailed work orders, floor plans, event staffing requirements, schedules, and general instructions using industry-specific software. Maintaining accurate and up-to-date information on each event is critical, as the manager will keep the Director of Sales & Event Services, Event Managers, and HRCC staff informed of any additions or changes. The Senior Event Manager will also be responsible for preparing event cost estimates and monitoring final billing. They will oversee in-house set-up, acting as a liaison between clients and HRCC staff to ensure successful events. This includes ensuring that the facilities' equipment, physical set-up, and labor provided meet the requirements of contractual agreements while adhering to safety, health, and fire code standards. The manager will coordinate activities with various service contractors for assigned events and attend relevant planning and organization meetings. Additionally, the Senior Event Manager will oversee events, maintaining close contact with clients and responding to their requests, concerns, and problems. They will rotate with other facility personnel to function as Manager on Duty and will work independently, exercising judgment and initiative while remaining flexible to adjust to situations as they arise. After events, the manager will create and distribute post-event synopses to the appropriate HRCC staff, ensuring effective communication and follow-up. This role requires the ability to maintain effective working relationships with employees, clients, exhibitors, and customers encountered during the course of employment. The position may require extended and/or irregular hours, including nights, weekends, and holidays, depending on event needs.