Senior Event Service Manager - Signia by Hilton San Jose

$80,000 - $85,000/Yr

Hilton - San Jose, CA

Full-time - Mid Level

San Jose, CA

5,001-10,000 employees

Accommodation

About the position

The Signia by Hilton San Jose is seeking a Senior Event Services Manager to join their dynamic team. This role is pivotal in ensuring the seamless execution of events, requiring a candidate with at least 2 years of experience in managing large events. The ideal candidate will possess a positive and energetic attitude, be a team player, and have a strong desire to contribute to the success of Signia by Hilton. The position offers a competitive salary, uncapped quarterly team bonus potential, opportunities for career growth, and various benefits including hotel discounts. As the Senior Event Services Manager, you will be responsible for the documentation and coordination of events, working closely with the Sales team, hotel departments, and clients to deliver exceptional service throughout all phases of the event process. This role primarily focuses on complex events, ensuring a smooth transition from sales to service and back to sales. You will identify opportunities to maximize revenue through upselling and enhancements, serving as the primary contact for event planners post-sale. Your responsibilities will include organizing and prioritizing tasks, maintaining timely communication with clients, building strong relationships to meet and exceed client expectations, and demonstrating a thorough understanding of job systems and booking processes. You will also be tasked with resolving conflicts, making informed decisions, and ensuring high-quality service by guiding and coaching team members. Participation in customer site inspections and assisting with the sales process will also be part of your role.

Responsibilities

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via various channels.
• Create and maintain relationships with clients to meet their expectations.
• Demonstrate knowledge of job systems, products, and booking processes.
• Resolve conflicts and negotiate with clients while handling complaints.
• Sell and influence both internal and external clients effectively.
• Make decisions and solve problems by analyzing issues and determining solutions.
• Ensure high-quality service by assisting others to understand guest needs and providing guidance.
• Participate in customer site inspections and assist with the sales process as necessary.

Requirements

• 2+ years of experience in event management or related field.
• Strong communication skills, both verbal and written.
• Ability to build and maintain client relationships.
• Knowledge of event planning systems and processes.
• Conflict resolution and negotiation skills.
• Sales and upselling experience.

Nice-to-haves

• Experience in the hospitality industry.
• Familiarity with large-scale event planning.
• Proficiency in event management software.

Benefits

• Competitive salary
• Uncapped quarterly team bonus potential
• Career growth opportunities
• Hotel discounts
• Health insurance options
• Paid time off (PTO)