Senior Event Service Manager - Signia by Hilton San Jose

$80,000 - $85,000/Yr

Hilton - San Jose, CA

Full-time - Mid Level

San Jose, CA

Accommodation

About the position

The Signia by Hilton San Jose is seeking a Senior Event Services Manager to join their dynamic team. This role is pivotal in ensuring the seamless execution of events, from the initial planning stages through to post-event follow-up. The ideal candidate will have a minimum of 2 years of experience in event management, particularly with large groups and events. The Senior Event Services Manager will be responsible for coordinating event documentation and liaising with various hotel departments and clients to guarantee a high level of service throughout all phases of the event. This position primarily focuses on complex events, requiring a keen ability to manage multiple tasks and maintain a positive, energetic attitude. In this role, you will be the primary contact for event planners after the turnover from sales, ensuring that client expectations are met and exceeded. You will also identify opportunities to maximize revenue through upselling and enhancements, contributing to the overall success of the events hosted at the hotel. The Senior Event Services Manager will need to demonstrate strong communication skills, both written and verbal, to effectively interact with clients and internal teams. Additionally, the role involves resolving conflicts, negotiating with clients, and making informed decisions to ensure the highest quality of service. The Signia by Hilton San Jose is located in a prime area, directly connected to the San Jose McEnery Convention Center and within walking distance of various attractions. The hotel boasts over 55,000 square feet of meeting and function space, making it an ideal venue for business travel and events. As part of the Hilton family, the Senior Event Services Manager will be part of a company that values hospitality, integrity, leadership, teamwork, and ownership, all while operating with a sense of urgency and discipline. This position offers competitive salary, uncapped quarterly team bonus potential, and opportunities for career growth within the Hilton brand.

Responsibilities

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via telephone, email, written documents, or in person.
• Create and maintain relationships with clients to set and meet expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints and grievances.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing issues and determining the best solution.
• Ensure high-quality service by assisting others to understand guest needs and providing guidance and feedback.
• Participate in customer site inspections and assist with the sales process as necessary.

Requirements

• Minimum of 2 years of experience in event management, particularly with large groups/events.
• Strong communication skills, both written and verbal.
• Ability to resolve conflicts and negotiate effectively.
• Experience in upselling and enhancing event experiences.
• Demonstrated ability to make decisions and solve problems effectively.
• Knowledge of job systems, products, and booking processes.

Nice-to-haves

• Experience in the hospitality industry.
• Familiarity with event planning software and tools.
• Previous experience in a leadership role within event services.

Benefits

• Competitive salary
• Uncapped quarterly team bonus potential
• Career growth opportunities
• Hotel discounts
• Comprehensive health benefits