Senior Events Manager

$69,000 - $89,000/Yr

Marriott International - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

5,001-10,000 employees

Accommodation

About the position

The Senior Events Manager at Marriott International is responsible for preparing event documentation and coordinating with various departments and customers to ensure high-level service throughout all phases of property events. This role primarily handles complex events, ensuring a seamless transition from sales to service and back to sales, while also maximizing revenue through up-selling and enhancements. The position acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence, serving as the primary contact for event planners on property.

Responsibilities

• Prepare all event documentation and coordinate with Sales, property departments, and customers.
• Handle complex events and ensure a seamless turnover from sales to service.
• Recognize opportunities to maximize revenue by up-selling and offering enhancements.
• Support the Director of Event Management or Director of Event Planning and Operations in their absence.
• Serve as the primary contact for event planners on property and manage their experience.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges and work with property staff and customers to solve them.
• Manage customer budgets to maximize revenue and meet customer needs.
• Conduct pre- and post-event meetings to review group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Celebrate successes and recognize team contributions.
• Participate in customer site inspections and assist with the sales process when necessary.
• Act as a liaison between field sales and customers throughout the event process.
• Forecast group sleeping rooms and event revenue for assigned groups.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints, ensuring a positive customer experience.

Requirements

• High school diploma or GED; 2 years experience in event management or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Nice-to-haves

• Experience in luxury hotel environments.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential for stock awards and deferred compensation plans.