Senior Events Manager

$60,000 - $77,000/Yr

Marriott International - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Accommodation

About the position

The Senior Events Manager is responsible for overseeing complex events at the Renaissance Phoenix Downtown Hotel. This role involves preparing event documentation, coordinating with various departments, and ensuring high-level service throughout all phases of property events. The manager acts as the primary contact for event planners, supports the Director of Event Management, and seeks opportunities to maximize revenue through upselling and enhancements.

Responsibilities

• Prepare all event documentation and coordinate with Sales and property departments.
• Handle complex events and ensure seamless turnover from sales to service.
• Recognize opportunities to maximize revenue by upselling and offering enhancements.
• Support the Director of Event Management in their absence.
• Serve as the primary contact for event planners on property after turnover.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges and work with staff and customers to solve them.
• Manage customer budgets to maximize revenue and meet needs.
• Oversee customer experiences from file turnover through post-event phase.
• Conduct pre- and post-event meetings to review group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Celebrate successes and recognize team contributions.
• Participate in customer site inspections and assist with the sales process when necessary.
• Act as liaison between field sales and customer throughout the event process.
• Manage revenue and profitability associated with events.
• Forecast group sleeping rooms and event revenue for assigned groups.
• Review billing and payments with clients.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints.
• Follow up with customers post-event and greet them during the event phase.

Requirements

• High school diploma or GED with 2 years of experience in event management or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Stock awards and deferred compensation plans