Senior Events Manager

$94,000 - $119,000/Yr

Marriott International - Lahaina, HI

Full-time - Mid Level

Lahaina, HI

Accommodation

About the position

The Senior Events Manager is responsible for preparing all event documentation and coordinating with sales, property departments, and customers to ensure high-level service throughout the pre-event, event, and post-event phases. This role primarily handles complex events, ensuring a seamless transition from sales to service and back to sales. The manager will also recognize opportunities to maximize revenue through up-selling and enhancements, while supporting the Director of Event Management or Director of Event Planning and Operations in their absence.

Responsibilities

• Prepare all event documentation and coordinate with sales and property departments.
• Handle complex events and ensure high-level service throughout all phases.
• Recognize opportunities to maximize revenue by up-selling and offering enhancements.
• Serve as the primary contact for event planners on property after turnover.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges and work with property staff and customers to solve them.
• Manage customer budgets to maximize revenue and meet customer needs.
• Oversee customer experiences from file turnover through the post-event phase.
• Conduct pre- and post-event meetings to review group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Celebrate successes and recognize team contributions.

Requirements

• High school diploma or GED with 2 years of experience in event management or related area, or
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential stock awards and deferred compensation plans