Senior Events Manager

$94,000 - $119,000/Yr

Marriott International - Lahaina, HI

Full-time - Mid Level

Lahaina, HI

Accommodation

About the position

The Senior Events Manager at Marriott is responsible for overseeing complex events, ensuring high-level service throughout all phases of event management. This role involves preparing event documentation, coordinating with various departments, and acting as the primary contact for event planners. The position aims to maximize revenue through up-selling and enhancing event experiences while supporting the Director of Event Management in their absence.

Responsibilities

• Prepare all event documentation and coordinate with Sales and property departments.
• Handle complex events and ensure seamless turnover from sales to service.
• Recognize opportunities to maximize revenue by up-selling and offering enhancements.
• Act on behalf of the Director of Event Management in their absence.
• Serve as the primary contact for event planners on property.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges and work with staff and customers to solve them.
• Manage customer budgets to maximize revenue and meet needs.
• Oversee customer experiences from file turnover through post-event phase.
• Conduct pre- and post-event meetings to review group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Celebrate successes and recognize team contributions.

Requirements

• High school diploma or GED with 2 years of experience in event management or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Nice-to-haves

• Experience in hospitality or event planning is preferred.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Wellness benefits
• Stock awards and deferred compensation plans