Senior Facilitator National Branch Network

Wells Fargo - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Facilitator to join our team within the Talent and Learning group, which is part of Human Resources. This role will primarily be responsible for facilitating courses that support the National Branch Network as part of the Consumer, Small & Business Banking division. The Senior Facilitator will deliver both standard and complex training material for several courses and multiple components, including new hire training, refresher courses, process training, product knowledge, systems training, and customer experience skills. This training will be delivered to a diverse audience through directive teaching methods aimed at helping individual contributors and middle to more experienced managers develop crucial job skills. In this role, you will provide direction and support to business leaders of various levels of experience on functional learning strategies. Utilizing your advanced knowledge of general learning and development programs, you will understand the interconnectivity and business impact of various learning solutions. You will also provide one-on-one or group coaching to assist in the learning of new skills and act as a mentor and peer coach to both new and tenured Learning and Development Facilitators. As the site training point of contact, you will lead low-risk initiatives, including implementation, and partner with the instructional design team to recommend modifications that keep functional course content current and enhance programs, resources, and tools. Your role will involve providing subject matter expertise and interpretation of procedures to less experienced individuals, interacting with your immediate team, functional area, and internal peers on a wide range of information, as well as with internal and external customers. You will drive operational excellence and mitigate risk for the organization while promoting and embracing positive change to influence a better learner experience. Engaging with peers, partners, and line of business will be essential to deliver a learner-centric experience.

Responsibilities

• Deliver standard and complex training material for several courses and multiple components to a diverse audience.
• Provide direction and support to business leaders on functional learning strategy.
• Use advanced knowledge of learning and development programs to understand the interconnectivity and business impact of various learning solutions.
• Provide one-on-one or group coaching to assist in the learning of new skills.
• Act as a mentor and peer coach to new and tenured Learning and Development Facilitators.
• Act as site training point of contact and lead low-risk initiatives including implementation.
• Partner with instructional design team to recommend modifications to keep functional course content current.
• Provide subject matter expertise and interpretation of procedures to less experienced individuals.
• Interact with immediate team, functional area, and internal peers on a wide range of information.
• Drive operational excellence and mitigate risk for the organization.
• Promote and embrace positive change influencing better learner experience.
• Engage with peers, partners, and line of business to deliver learner-centric experience.

Requirements

• 4+ years of Learning and Development Facilitation experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of experience in Banking, Financial services, and Branch Network.

Nice-to-haves

• Management experience including coaching, training, and mentoring.
• Experience facilitating courses with a focus on banking and financial services in an organizational setting.
• Experience successfully utilizing technology to deliver or facilitate training in a classroom environment.
• Knowledge and understanding of adult learning principles.
• Ability to lead, train, and provide feedback to staff and corresponding managers.
• Strong classroom presence and facilitation skills with a dynamic presentation style.
• Experience with virtual training technologies.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Excellent verbal, written, and interpersonal communication skills.