Senior Facility Manager

$127,500 - $150,000/Yr

Cushman & Wakefield - Rochester, NY

Full-time - Senior

Rochester, NY

Real Estate

About the position

The Senior Facilities Manager is responsible for overseeing the implementation of policies, procedures, and programs to ensure well-managed and maintained buildings and facilities. This role emphasizes leading a staff to respond positively to tenant concerns, environmental health and safety, and quality programs, while coordinating with client goals. The position serves as the primary liaison with the client and manages the financial and KPI performance of the business plan within the respective portfolio.

Responsibilities

• Oversee day-to-day operations of facilities ensuring effective service delivery and facility needs are met.
• Manage service contracts cost-effectively, ensuring compliance with statutory, policy, and contractual commitments.
• Lead the facility management team in supervising maintenance programs for the facilities.
• Ensure facility management staff provides prompt responses to client and tenant requests.
• Implement ongoing contract review programs to assess client and tenant needs.
• Prepare and deliver consolidated reporting and reviews of budgets and financial reports.
• Develop and explain the annual facility budget and quarterly forecasts.
• Assist in the development of capital budgets and maintenance plans.
• Coordinate collection and analysis of statistical data for facility management objectives.
• Approve hiring, training, and performance evaluations of facility management staff.
• Drive customer focus and maintain effective relationships with key client contacts.
• Drive innovation through best practices and operational efficiency.
• Ensure compliance with insurance requirements for tenants and vendors.

Requirements

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
• Minimum of 8-10 years of facility management experience, with at least 3 years as a Facility Manager.
• Experience in leasing, construction, engineering, and property operation.
• Experience with human resource and performance management processes.
• Experience with critical system environments preferred.
• CMMS/Work Order Management experience preferred.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance
• Disability insurance
• Paid time off
• Unpaid time off