Senior Field Application Engineer

Cnex Labs - San Jose, CA

Full-time - Mid Level

San Jose, CA

11-50 employees

Computer and Electronic Product Manufacturing

About the position

As a Senior Field Application Engineer at CNEX Labs, Inc., you will play a crucial role in bridging the gap between our innovative hardware and software solutions for solid-state storage and our customers' needs. This position is pivotal in ensuring that our products not only meet but exceed customer expectations. You will be responsible for managing and resolving customer issues, addressing product-specific questions, and providing technical training to customers. Your expertise will be essential in conducting ASIC validation and characterization, driving improvements back into the ASIC design process, and conducting target application research to support both internal and external customers. In this role, you will create application notes that serve as valuable resources for our customers, helping them to better understand and utilize our products. You will also be tasked with setting up and utilizing various test equipment, such as oscilloscopes and logic analyzers, to facilitate development and debug issues effectively. Your contributions will be vital in assisting with first silicon debug and bring-up, ensuring that our products are ready for market and perform to the highest standards. This position requires a deep understanding of customer and application needs relative to our products, technology, and the competitive landscape. You will leverage your design and test experience in solid-state storage product applications to provide insights that will enhance our product offerings and customer satisfaction.

Responsibilities

• Help manage and resolve customer issues and address product specific questions.
• Conduct ASIC validation and characterization and drive improvements back into the ASIC design process.
• Conduct target application research to aid in support/development of our internal and external customers.
• Create application notes for internal and external customers.
• Setup oscilloscope and/or logic and protocol analyzer to facilitate development or debug issues.
• Provide technical training to customers.
• Assist in first silicon debug and bring-up.

Requirements

• Excellent understanding of customer/application needs relative to product(s), technology, technical trends, competition, design process and design cycle.
• Design and test experience in solid state storage product applications, including system design, product engineering, debug and test.
• BSEE or equivalent with a minimum of 3 years professional industry experience in an application engineering role.
• C programming skills.
• Ability to acquire additional knowledge in a fast-paced and informal learning environment and demonstrate a deep technical understanding of key data storage technologies.
• Experience working with test and lab equipment (e.g. oscilloscope, logic analyzer, PCIe protocol analyzer).
• A good understanding of NVMe, PCIe, Toggle/ONFI protocols is a plus.

Benefits

• Competitive salary and benefits package offered