Senior Field Service Engineer

SAIC - Huntsville, AL

Full-time - Mid Level

Onsite - Huntsville, AL

Professional, Scientific, and Technical Services

About the position

SAIC is currently seeking multiple Field Service Engineers (FSE) to support SAIC's IBCS Team located onsite at Redstone Arsenal, AL. This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system. The FSE will provide technical support services in maintaining and sustaining fielded IBCS systems, equipment, and software at all identified locations. As the primary point of contact for the IBCS program, the FSE will integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems. The role also includes assisting in the emplacement and initialization of the IBCS system, advising customers on the capabilities and limitations of the IBCS system, and troubleshooting IBCS hardware, software, and networks. The FSE will provide feedback to program leadership regarding system performance and end-user feedback, perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software, and conduct training when needed. Additionally, the FSE will support the Program Help Desk as required and conduct scheduled equipment inventories.

Responsibilities

• Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment, and software at all identified locations.
• Represent the IBCS program as the primary point of contact.
• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems.
• Assist in the emplacement and initialization of the IBCS system.
• Advise customers on the capabilities and limitations of the IBCS system.
• Assist in troubleshooting IBCS hardware, software, and networks.
• Provide feedback to program leadership regarding system performance and end-user feedback.
• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software.
• Conduct training when needed.
• Support Program Help Desk as required.
• Conduct scheduled equipment inventories.

Requirements

• BS degree and five (5) years of experience; six (6) years' experience accepted in lieu of degree (per contract).
• Must possess an active DoD Secret Clearance.
• Experience with tactical networks and troubleshooting.
• In-field operator training experience.
• Troubleshooting of computer systems and networks.
• Good oral communications skills.
• Ability to effectively prioritize and execute tasks in high-pressure environments.
• Able to work independently and efficiently with short-term deadlines.

Nice-to-haves

• CompTIA Linux + certification or the ability to obtain within six months of hire date.