Senior Field Service Engineer

Cognex Corporation - Tempe, AZ

Full-time - Mid Level

Onsite - Tempe, AZ

Computer and Electronic Product Manufacturing

About the position

The Senior Field Service Engineer at Cognex Corporation is responsible for providing technical support and solutions for complex industrial machine vision systems. This role involves on-site modifications, installations, and troubleshooting, serving as the primary contact for customers on technical matters. The engineer will also mentor junior staff and ensure high standards of service quality are maintained while working in a dynamic and inclusive environment.

Responsibilities

• Develop on-site modifications and optimizations to electrical, optical, and mechanical systems.
• Plan and perform on-site engineering assignments including installation, startup, testing, and fault-finding diagnoses.
• Act as the first point of contact for customers on administrative and technical matters for assigned projects.
• Interpret customer needs and coordinate with Cognex departments for resolution.
• Provide training and mentorship to new Field Service Engineers and customers.
• Conduct assessments of partners to maintain expected standards and quality.
• Review and approve the operational quality of Cognex equipment and instruct customers on system operation and maintenance.
• Provide detailed reports on service work performed and product performance.
• Demonstrate safety consciousness in equipment handling and procedures.
• Stay current with product technology and attend necessary training courses.

Requirements

• Minimum of 4-6 years of relevant technical experience in Industrial/Manufacturing/Field Service environments.
• High-level knowledge and experience in Java scripting for data formatting and communications.
• Strong CAD capability to interpret mechanical and electrical drawings.
• Excellent time-management and proactive communication skills.
• Ability to handle difficult customer situations and escalate when necessary.
• Demonstrated ability to independently complete technical analysis on complex systems.

Nice-to-haves

• Experience in integrator or machine builder environments.
• Knowledge of logistics products, solutions, and software.
• High-level knowledge of industrial controls, networking, and communications protocols.

Benefits

• Remote work flexibility when not traveling in the field.
• Opportunities for professional development and training.