First Citizens Bank - Youngsville, NC
posted about 1 month ago
Full-time - Entry Level
Youngsville, NC
Credit Intermediation and Related Activities
About the position
As a Senior Sales & Service Representative at First Citizens Bank, you will play a crucial role in supporting sales and service delivery within the branch. This position focuses on building and expanding banking relationships through proactive customer outreach and service requests, while also fulfilling deposit accounts, payment solutions, and digital access products. The role requires adaptability to branch needs, providing customer service in both transaction processing and sales capacities.
Responsibilities
- Proactively engaging customers in conversation about their financial needs
- Opening deposit accounts and ancillary banking products
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs
- Processing transactions and other account servicing requests
- Providing coverage for multiple branches.
Requirements
- High School Diploma or GED
- 1 year of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program
- Must possess a valid driver's license.
Nice-to-haves
- Bachelor's degree
- Experience in telephone sales or banking
Benefits
- Comprehensive benefits program for full-time associates (20+ hours)
- Customized offerings designed to support families
