Senior Front Office Manager

Job Description: Job Number 24177060Job Category Rooms & Guest ServicesOperationsLocation JW Marriott Anaheim Resort, 1775 SouthClementine Street, Anaheim, California, United States VIEW ONMAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition TypeManagementJOB SUMMARYManages the execution of all operations in therooms area departments (e.g., Front Office,Engineering/Maintenance, Housekeeping) and managing staff. Strivesto continually improve guest and employee satisfaction and maximizethe financial performance of the department. Monitors compliancewith standards and procedures. Leads specific team while assistingwith meeting or exceeding property goals.CANDIDATE PROFILEEducationand Experience--- High school diploma or GED; 4 years experience inthe guest services, front desk, housekeeping, or relatedprofessional area.OR--- 2-year degree from an accredited universityin Hotel and Restaurant Management, Hospitality, BusinessAdministration, or related major; 2 years experience in the guestservices, front desk, housekeeping, or related professionalarea.CORE WORK ACTIVITIESLeading Room Operations Team Verifies that goals are being translated to the team as theyrelate to guest tracking and productivity. Manages the execution of all operations in the rooms areadepartments (e.g., Front Office, Engineering/Maintenance,Housekeeping) and manages staff. Leads specific team while assisting with meeting or exceedingproperty goals. Creates and nurtures a property environment that emphasizesmotivation, empowerment, teamwork, continuous improvement and apassion for providing service. Understands employee and guest satisfaction results anddevelops action plans to attack needed areas and expand onstrengths. Sets clear expectations, with the General Manager, for theteam. Verifies that the team has the capabilities to meetexpectations. Leads by example demonstrating self-confidence, energy andenthusiasm. Assists employees in understanding guests' ever-changing needsand expectations, and exceeding them.Managing Property RoomsOperations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashionincluding all guest satisfaction forms, comment cards and guestletters. Takes proactive approaches when dealing with employeeconcerns. Extends professionalism and courtesy to employees at alltimes. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Schedules the team against guest and hours/occupied roomgoals. Monitors compliance with standards and procedures. Performs hourly job functions as needed.Providing ExceptionalCustomer Service Provides excellent customer service by being readilyavailable/approachable for all guests. Strives to continually improve guest and employee satisfactionand maximize the financial performance of the department. Takes proactive approaches when dealing with guestconcerns. Extends professionalism and courtesy to guests at alltimes. Responds timely to customer service department requests. Verifies all team members meet or exceed all hospitalityrequirements.Managing Profitability Performs required annual Quality audit with General Manager(GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, andother performance data to measure productivity and goal achievementand to determine areas needing cost reduction and programimprovement.Conducting Human Resources Activities Interviews and assists in making hiring decisions. Promotes both Guarantee of Fair Treatment and Open Doorpolicies. Verifies that orientations for new team members are thoroughand completed in a timely fashion.The salary range for thisposition is $81,000 to $98,000 annually. Marriott offers a bonusprogram, comprehensive health care benefits, 401(k) plan with up to5% company match, employee stock purchase plan at 15% discount,accrued paid time off (including sick leave where applicable), lifeinsurance, group disability insurance, travel discounts, adoptionassistance, paid parental leave, health savings account (except forpositions based out of or performed in Hawaii), flexible spendingaccounts, tuition assistance, pre-tax commuter benefits, other lifeand work wellness benefits, and may include other incentives suchas stock awards and deferred compensation plans. Benefits andincentive compensation may be subject to generally applicableeligibility, waiting period, contribution, and other requirementsand conditions.Marriott International is an equal opportunityemployer. We believe in hiring a diverse workforce and sustainingan inclusive, people-first culture. We are committed tonon-discrimination on any protected basis, such as disability andveteran status, or any other basis covered under applicable law.Marriott International considers for employment qualifiedapplicants with criminal histories consistent with applicablefederal, state and local law.Marriott Hotels strive to elevate theart of hospitality, innovating at every opportunity while keepingthe comfort of the oh-so-familiar all around the globe. As a hostwith Marriott Hotels, you will help keep the promise of "WonderfulHospitality. Always." by delivering thoughtful, heartfelt,forward-thinking service that upholds and builds upon this livinglegacy. With the name that's synonymous with hospitality the worldover, we are proud to welcome you to explore a career with MarriottHotels. In joining Marriott Hotels, you join a portfolio of brandswith Marriott International. Be where you can do your best work,begin your purpose, belong to an amazing global team, and becomethe best version of you. JW Marriott is part of MarriottInternational's luxury portfolio and consists of more than 100beautiful properties in gateway cities and distinctive resortlocations around the world. JW believes our associates come first.Because if you're happy, our guests will be happy. JW Marriottassociates are confident, innovative, genuine, intuitive, and carryon the legacy of the brand's namesake and company founder,J.Willard Marriott. Our hotels offer a work experience unlike anyother, where you'll be part of a community and enjoy truecamaraderie with a diverse group of co-workers. JW createsopportunities for training, development, recognition and mostimportantly, a place where you can pursue your passions in a luxuryenvironment with a focus on holistic well-being. Treating guestsexceptionally starts with the way we take care of our associates.That's The JW Treatment. In joining JW Marriott, you join aportfolio of brands with Marriott International. Be where you cando your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr