Senior Functional Product Analyst

Highmark Health - Providence, RI

Full-time - Mid Level

Providence, RI

Insurance Carriers and Related Activities

About the position

The Senior Functional Product Analyst at Highmark Health plays a crucial role in supporting various analytical aspects of the product management lifecycle, particularly within a defined sub-product scope that encompasses one or more business application components. This position requires the use of sound judgment and discretion to collaborate effectively with customers and business stakeholders. The analyst will be responsible for understanding moderate to complex customer and stakeholder needs, as well as identifying opportunities to create business cases and perform advanced cost sheet analyses that support product strategy and the evolution of the product roadmap. In this role, the analyst will translate moderate to complex high-level business needs into detailed business requirements for new or modified business capabilities. They will conduct research and analyze moderately complex data to identify business problems and trends, assess business processes and rules, and recommend opportunities for process improvements or new capabilities. The analyst will work closely with business stakeholders and delivery partners to prioritize business capabilities in the product backlog and will provide advanced root cause analysis and corrective action plans. Additionally, they will proactively collaborate with delivery partners to ensure the timely and quality delivery of customer needs, while identifying, documenting, and resolving moderate to complex risks, defects, and issues. The position also involves analyzing market trends for competitive insights to correlate into business value statements and drive business platform recommendations. The analyst will build organizational and platform knowledge in one or more disciplines to advance their professional career track and will use their functional and organizational knowledge to mentor junior resources. A thorough understanding and advanced knowledge of the assigned business platform and its integration points are essential for analyzing and managing delivery across the product management lifecycle.

Responsibilities

• Partner with and provide strategic counsel to customers, business stakeholders, vendors, designers, IT delivery partners, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and/or journey maps, product capability roadmaps, product KPIs/metrics, and implementation/delivery plans.
• Participate in the full product management delivery life cycle by actively engaging with business and IT delivery teams, leveraging advanced knowledge of modern product management delivery practices and methodologies such as Agile/Scrum and Kanban.
• Lead various aspects of business analysis, business requirements definition and documentation, business user testing, and full product capability delivery to ensure minimal production defects are realized.
• Effectively communicate with team members, customers, partners, and management, including assisting with or leading business and product requirement walkthroughs and sprint reviews.
• Actively participate and contribute to sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and obtain all necessary approvals throughout the product management and delivery project lifecycle.
• Provide guidance to junior resources within the team and share best practices.

Requirements

• Bachelor's Degree in Business Administration, Business Management, Information Technology, Information Systems, or related field.
• 5 years in a Business Analysis and/or Analyst role.
• 6 years of related and progressive experience in lieu of a Bachelor's degree.

Nice-to-haves

• Master's Degree in Business Administration, Information Technology, or related field.
• 3 years in Lean/Six Sigma and/or Process Improvement.
• 3 years in the Health Insurance Industry.
• 3 years in the Healthcare Industry.
• 1 year supporting product management and/or capability delivery.
• Lean/Six Sigma certification.
• Project Management Professional (PMP) certification.
• Business Analysis Professional (IIBA) certification.
• Human Centered Design (HCD) / Design Thinking certification.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs