Senior Genesys DevOps Engineer

$104,800 - $144,300/Yr

Humana - Concord, NH

Full-time - Senior

Remote - Concord, NH

Insurance Carriers and Related Activities

About the position

The Senior Cloud Solutions Engineer plays a pivotal role in enhancing the organization's Genesys Cloud infrastructure through the development and execution of sophisticated cloud strategies and automation initiatives. This position focuses on leveraging DevOps principles, REST API integrations, and automated solutions to optimize platform monitoring and data recovery efficiencies, ultimately driving innovation and improving user experiences.

Responsibilities

• Developing and maintaining cloud infrastructure solutions with a focus on DevOps practices, automation, and RESTful APIs.
• Collaborating with stakeholders across teams to evaluate cloud solutions and identify opportunities for automation.
• Driving the adoption of DevOps tools and methodologies to streamline deployment pipelines and improve release cycles.
• Working closely with Genesys Cloud data leaders to develop specifications for new cloud services emphasizing automated and resilient infrastructure.
• Auditing the deployment of multiple Genesys Cloud environments and documenting potential enhancements.
• Leveraging automation frameworks to reduce manual intervention and optimize infrastructure management.
• Implementing and consuming REST APIs for seamless integration across various cloud services and internal systems.
• Guiding the team in designing robust cloud solutions and contributing to the overall cloud infrastructure roadmap.

Requirements

• 5+ years of experience in cloud solutions, DevOps, and infrastructure, with a focus on automation and API integrations.
• Proven experience with DevOps tools (e.g., Jenkins, GitLab CI/CD) and infrastructure-as-code (e.g., Terraform, Ansible).
• Proficiency in RESTful API design and integration to support automation and service interactions.
• Strong automation skills with scripting and tools to reduce manual processes and improve operational efficiency.

Nice-to-haves

• Bachelor's Degree in Computer Science or 8+ years related field.
• Experience with additional DevOps practices, including containerization (e.g., Docker, Kubernetes) and monitoring/alerting tools (e.g., Prometheus, Grafana).

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance