Senior Globalization Technical Program Manager - TikTok Trust and Safety

$156,800 - $403,200/Yr

Tiktok - San Jose, CA

Full-time - Senior

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As a Senior Globalization Technical Program Manager within the Trust and Safety team, you will play a crucial role in managing various technical project portfolios that support our global operations. This position requires a deep engagement with team operations, where you will be responsible for ensuring the efficient operation and successful delivery of R&D projects. You will collaborate across departments, cultures, and teams to lay a solid foundation for TikTok's compliance and growth in an increasingly complex international environment. In this role, you will act as a Business Partner (BP) embedded within team operations, assisting the business team in establishing a unified project workflow and promoting its implementation. Your focus will be on enhancing cross-team and cross-role collaboration efficiency, as well as establishing measurement and analysis Standard Operating Procedures (SOPs). You will continuously optimize processes based on metrics to improve team delivery efficiency and quality. By combining your understanding of business and team dynamics, you will accumulate and consolidate project management experience, methodologies, and knowledge bases to empower and optimize team collaboration. At TikTok, we believe that every challenge is an opportunity to learn, innovate, and grow as one team. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Join us in our mission to inspire creativity and bring joy, and help us drive impact for ourselves, our company, and the communities we serve.

Responsibilities

• Manage various TikTok technical project portfolios, collaborating across departments, cultures, and teams.
• Assist the business team in establishing a unified project workflow and promote its implementation.
• Enhance cross-team and cross-role collaboration efficiency.
• Establish measurement and analysis SOPs and continuously optimize based on metrics.
• Accumulate and consolidate project management experience, methodologies, and knowledge bases to empower team collaboration.

Requirements

• Bachelor's degree or above.
• Minimum of 5 years of experience in full lifecycle project management and metric analysis.
• Experience with internet companies' product research and development teams or related consulting industries.
• Data-oriented with strong indicator system construction and data analysis capabilities.
• Good business understanding, strong sense of responsibility, excellent logical thinking, and courage to face challenges.

Nice-to-haves

• Major in computer science or related fields.
• Strong communication skills.
• Strong collaboration skills across different functional teams globally.
• Holders of PMP, Scrum, CISSP, CISA, CIPM, or other professional certifications.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% for dependents.
• Health Savings Account (HSA) with company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) options for Health Care, Limited Purpose, and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO).
• 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.