Senior Government Account Executive - New York City

$147,600 - $266,300/Yr

T-mobile/t-mobile West - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Senior Government Account Executive at T-Mobile is responsible for driving sales and managing relationships with government accounts in New York City. This role focuses on generating new sales opportunities, maintaining customer accounts, and ensuring high levels of customer satisfaction. The position requires strong sales skills, account management capabilities, and the ability to analyze customer needs to provide tailored solutions.

Responsibilities

• Utilize contact list to call leads to generate sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile and review service agreements, answering questions and probing for additional business.
• Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete customer account maintenance resulting from account reviews.
• Provide account analysis to determine up-sell and renewal offers.
• Supervise and resolve customer issues.
• Track individual account activity and results.
• Perform extensive data entry and system navigation, ensuring accuracy and efficiency.
• Complete continuous training to maintain knowledge of products, services, and sales approaches.
• Attain productivity and sales goals based on targeted metrics.
• Demonstrate positive behavior with customers and coworkers, maintaining high standards for ethical conduct.
• Disburse adjustments and credits as appropriate within established limits.
• Support team initiatives and create an inclusive environment.

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Selling To Government (State And Local) Accounts
• Less than 2 years Extensive Customer Service Experience
• Less than 2 years Business Markets Sales Experience
• Less than 2 years Wireless Industry Sales Experience
• Less than 2 years Telesales Or Technical Sales Experience
• Proficiency in Microsoft Excel
• Strong customer satisfaction focus
• Attention to detail
• Problem-solving skills
• Analytical skills

Nice-to-haves

• Experience in government sales
• Knowledge of telecommunications industry
• Familiarity with CRM software

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs