Senior Guest Experience Specialist - New Store

About the position

The Senior Retail Guest Experience Specialist at Bob's Discount Furniture is responsible for delivering a service-centric experience to customers while embodying the company's values and guiding principles known as 'The Bob's Way'. This role involves actively engaging with customers, driving sales, and ensuring a positive showroom presence, all while adhering to company policies and expectations.

Responsibilities

• Actively enrolled and successfully participating in Bob's Blueprint
• Successfully completed Bob's learning modules on Building Safety
• Open and close Bob's buildings according to Bob's Policy and Company expectations
• Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
• Practice 'Management Involvement' consistently to assist in providing a service centric sales experience
• Maximize average ticket through engagement and utilization of financial services and tools such as tablets
• Actively drive sales by leveraging learning opportunities through Bob's Huddles and Drills
• Pursue Bob's Focus Five initiative to meet Customer needs and Company expectations
• Practice Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations
• Practice Bob's 7 Steps of Selling to ensure every Customer has a consistent service centric experience
• Engage in ongoing E-Learning and other training modules to enhance product knowledge
• Build the Bob's Brand by asking Customers to rate our service
• Complete the sales process and Customer centric service accurately and timely
• Ensure that Bob's Showroom is Customer centric ready at all times
• Know the competition to serve Customers with honesty and integrity
• Arrive at work on scheduled days, on time, ready to greet Customers according to business needs.

Requirements

• Ability to drive sales with enthusiasm according to the Bob's Way
• Ability to handle concerns in a positive environment
• Ability to build relationships
• Proven analytical and problem solving skills
• Ability to work within a Team
• Ability to lead a Team
• Ability to present product in a retail environment
• Excellent listening skills
• Proven ability to achieve goals

Nice-to-haves

• Customer Service experience
• Commission Sales experience

Benefits

• Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and Birthday
• 401(k) Profit Sharing Plan with a Generous Company match
• Pet Insurance
• Employer-paid basic Life Insurance with the option to add Voluntary Life Insurance
• Financial Planning and Voluntary Legal Benefits
• Wellness Plans
• Generous Employee Discount starting on the 1st day
• Additional Employee Discounts through the Hays Perks discount program
• Tuition Reimbursement
• BDF Education Foundation Scholarship Program