Senior Hardware Customer Quality Engineer

$128,000 - $247,250/Yr

Nvidia - Santa Clara, CA

Full-time

Santa Clara, CA

Computer and Electronic Product Manufacturing

About the position

The Hardware Customer Quality Engineer will serve as an individual contributor focused on customer quality assurance activities. This role involves establishing strong relationships with customers, addressing their complaints, and acting as their voice within the company. The engineer will lead quality-related meetings, track metrics, coordinate audits, and drive problem resolution across various internal teams.

Responsibilities

• Participate/lead conference calls and face-to-face meetings with customers related to quality on a weekly/monthly basis.
• Track customer quality metrics and provide regular reports to customers and internal management.
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers.
• Quickly assimilate technical details in crisis situations to understand critical issues and provide direction to the working team.
• Comprehend the significance of results from various technical activities and formulate responses to customers.
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions, and recovery plans for complaints.
• Write, review, and/or edit 8D reports for customer consumption.
• Work cross-functionally with various internal organizations to resolve product failures.
• Drive problem resolution by providing leadership and direction, coordinating internal activities to assess risk on product failures.

Requirements

• BS or MS degree in electrical engineering, quality, or related technical discipline (or equivalent experience).
• 5+ years of experience in an electronics customer quality role.
• Critical customer interface experience with the ability to quickly comprehend technical details relevant to customer complaints.
• Excellent proficiency with 8D problem-solving tools/methods.
• Excellent written and oral communication skills.
• Strong interpersonal skills with a logical approach to problem-solving, good time management, and task prioritization skills.
• Dedicated and able to work with minimum supervision.
• Strong leadership skills with experience coordinating teams across multiple disciplines.
• Proficient in using MS Office software tools, data analytical tools, and email communications.

Nice-to-haves

• Background in semiconductor manufacturing processes such as Si fab, package assembly, and final test.
• Knowledge of SMT and PCBA manufacturing practices and controls.
• Background in electronics reliability standards at the component, board, or system level.
• Knowledge of server system hardware and design, development, architecture, failure analysis, or testing.
• Proven history of developing close working relationships with customer quality teams and using structured problem-solving to find solutions.

Benefits

• Highly competitive salaries
• Comprehensive benefits package
• Equity options
• Ongoing application acceptance
• Diversity and inclusion commitment